Schedule an Appointment
Click “Sign in here” (if you already have an account) — or “Get Started / Sign up.”
Once logged in, open your tenant dashboard and find the “Maintenance” or “Maintenance Request / Maintenance Portal” section.
Click “Create New Ticket” (or similar: “New Ticket,” “Submit Request,” etc.) to begin a request.
Fill out the form:
Give a short title/subject describing the problem (e.g. “Leaky faucet in kitchen”)
Write a clear description of the issue — what’s wrong, where, how serious it is, how long it’s been happening, etc.
Upload at least one photo of the problem (if possible). Photos help speed things up — they let the landlord/maintenance person see what’s wrong right away.
Once everything looks correct, hit the “Create Ticket” (or “Submit”) button.
After submitting, you can check your Maintenance Portal dashboard to:
See the status of your request (pending, in progress, completed).
Send messages or updates to the landlord if needed (e.g. “I’m home after 5 pm — come by then”).
Add photos or more details if you forgot something earlier.
Wait for a response — the landlord or maintenance person will reach out to schedule the repair or ask additional questions.
If you need immediate assistance, please text our office directly at 614-706-3925